Refund Policy

1. DrawSports (iPad — App Store)

Subscriptions and purchases of DrawSports distributed through Apple's App Store are billed and managed by Apple. Basketouch does not process these payments directly and does not have access to complete billing details.

• To cancel a subscription, use your Apple ID's subscription settings or the App Store.
• To request a refund, you must do so through reportaproblem.apple.com or Apple support, in accordance with Apple's policies.
• If you need help identifying your purchase, write to help@basketouch.com stating the product and the email associated with your Apple ID (without sharing passwords).

2. CutSports / CutSports Pro / BasketSets (Mac — Paddle channel)

Mac products sold at cutsports.app are processed by Paddle.com Market Limited as Merchant of Record.

2.1 Trial period

When the plan includes a free trial period (for example, 30 days for CutSports Pro), you must provide a valid payment method. You will not be charged for the annual plan during the trial if you cancel before it ends through the Paddle customer portal or the “Manage subscription” link provided after purchase.

2.2 Refund after charge

• If you are a consumer in the European Union, you may be entitled to a 14-day withdrawal period from the date of purchase or first charge, under Directive 2011/83/EU and Spanish consumer regulations.
• For digital content or services with immediate access, the law may limit the right of withdrawal if, when purchasing, you expressly agreed to the immediate start of the service and acknowledged the loss of the right of withdrawal. In that case, the conditions shown at checkout apply.
• Approved refunds are processed in accordance with this policy and Paddle's buyer terms, applying whichever is more favorable when required by law.

2.3 How to request one

• Email help@basketouch.com with the subject “Refund request — CutSports” (or the relevant product).
• Include the purchase email and the approximate charge date.
• We will respond within a maximum of 3 business days.
• Once approved, the refund will be credited to the original payment method within a typical period of 5 to 10 business days, depending on your bank.

Additional CutSports-specific information: cutsports.app/refund-policy.

3. DrawSports PRO (teams and custom plans)

DrawSports PRO plans for clubs or organizations may be purchased through a quote or direct business agreement. Cancellation, renewal and refund conditions are set out in the signed proposal or contract.

For business inquiries or PRO billing issues: info@basketouch.com.

4. Bundles and future products

Bundles combining Mac and iPad products (for example, CutSports Pro + DrawSports) will be governed by the purchase channel indicated at launch. Until then, each product follows the policy of its current channel.

5. Subscription cancellation (without refund)

You can cancel an active subscription to avoid future renewals without this automatically implying a refund of the period already accrued, unless required by law or by the payment channel's policy.

• App Store: cancellation from Apple's subscription settings.
• Paddle: customer portal linked in the purchase email or from cutsports.app.

6. Contact

Support and refunds: help@basketouch.com
Business inquiries: info@basketouch.com